Travel
Introduction
Luxury Escapes is a leading online travel company headquartered in Melbourne, Australia. Known for offering curated travel experiences to destinations like the Maldives, Thailand, and Bali, the company has seen strong growth across international markets. As they expanded, Luxury Escapes needed a more efficient way to manage and scale their payment operations across regions. To achieve this, they partnered with BridgerPay, the world’s first payment operations platform, to deliver a seamless and scalable payment experience for customers around the world.
Challenge
As Luxury Escapes entered new markets, their internal teams were faced with a growing list of priorities. Without a dedicated payments team, payment-related tasks were frequently pushed down the backlog in favor of other engineering projects. This created a bottleneck, especially when the company identified opportunities to partner with local payment providers but lacked the resources to onboard them efficiently. The inability to integrate with region-specific payment options limited their ability to meet customer preferences in markets such as Singapore, Malaysia, and beyond. To support continued global expansion, they needed a payments platform that could accelerate integrations, support localized payment flows, and free up internal development capacity.
Solution
BridgerPay enabled Luxury Escapes to integrate quickly with multiple PSPs and offer localized payment options without draining internal development resources. The platform handled the technical heavy lifting, allowing Luxury Escapes to roll out new payment methods tailored to each market, such as buy-now-pay-later options in Southeast Asia. This not only improved checkout conversion rates but also helped attract new customer segments and increase first-time purchases. The partnership accelerated global expansion, reduced engineering burden, and delivered a more personalized and frictionless payment experience to customers worldwide.
“Our tech teams had discussions with BridgerPay’s tech team, and through that it looked like the level of effort on our side versus the potential upside was definitely something that we wanted to pursue…It definitely helped fill a need that we had, which was expanding our payment options, particularly in new markets where we’re looking to grow.”
Graham Hills, Head of Asia at Luxury Escapes
“With BridgerPay, we can expand our payment options and focus on enhancing features and functionality, without having to worry about the integration process. Overall, BridgerPay has made Luxury Escapes' life easier by providing a platform that enables parallel development of engineering resources and expansion of payment options in new markets.”
Ran Cohen, Co-founder & CEO, BridgerPay